FAQ's
1. What happens after I order a Custom Set?
After you've placed your order, an email confirmation will be sent to you promptly.
Once your order has been fully processed in our system, it will be labeled as "In Process." This notification indicates that your order is now entering the Design Approval Process. Our team of designers will utilize the information and images you've provided to create a design proof for your review. Upon your approval of this design, we will proceed with the production of your order.
If you've ordered a design as-is without requesting any changes, you will not receive a design proof. Your order's design will match the listing you used for your purchase.
The next communication you will receive from us will be regarding the shipment of your order. This email will include tracking information for your reference.
2. When will I receive a tracking number for my order?
Upon shipment you will receive an email with tracking information for your order. This will include a tracking number for your reference. We ship via FedEx or USPS depending on the size of product purchased.
3. What if my order(s) arrived damaged by the carrier upon receiving?
We hope this is not the case, however, mishandling happens and is beyond our control. We want to help resolve this issue for you ASAP and get you taken care of so you can enjoy your WagNBag products!
We require the below info to be submitted within 48 hours of delivery to properly expedite the claim process. Please contact/email brad@wagnbag.com. We ask that you include the following information:
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Your First & Last Name
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Order Number #
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Pictures of the damage on the item
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Pictures of the exterior packaging implying that there is visible damages (punctures, tears, gauges, etc.) to the box.
We will get back to you ASAP with further reviews and instructions on getting your situation resolved.
4. How do we apply graphics to the boards?
We apply graphics to our boards through Direct UV Printing. Here is a video that explains this process in depth.
https://www.youtube.com/watch?v=ABozXVrmv1A&feature=youtu.be
5. What do I do if my boards are slippery?
Like a new pair of shoes, new cornhole boards and bags need to be broken in. Playing outside and in the sun helps speed this process along. Time is truly the best remedy. Happy tossing!
